Access Services Librarian — Framingham State University, Framingham, MA

Company Description:

Framingham State University was founded in 1839 for a singular purpose – meeting a public need to promote the public good. At our founding as the nation’s first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs and, while we are proud of our roots as a teachers’ college, we have grown far beyond them. Public need continues to evolve and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, and working for Fortune 500 companies right here in Framingham. FSU is unapologetically a public institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs, in a highly personalized teaching environment. Our programs have expanded but our purpose and commitment to public education for the public good remain steadfast.

At FSU, we are deeply committed to inclusive excellence and strive to promote a culture of antiracism, encouraging a challenging yet collaborative learning environment, and providing culturally relevant education. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We are honored that our commitment earned FSU six Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU currently enrolls about 3,000 undergraduate and 1,000 graduate and professional students, offers 39 undergraduate majors, and enrolls 41% BIPOC students in our undergraduate programs. Ideally situated between Boston and Worcester, FSU and the surrounding area are steeped in history, achievement, and innovation and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach “truth in theory and principle…truth in spirit and motive…truth in manner and form…truth intellectual and truth moral.” Early leaders found this motto “speaks of sincerity of spirit…of intensity of effort, of resolution to succeed, of joy in achievement.” LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at this web-site.

Job Description:


The Access Services Librarian manages and provides the strategic direction for the Access Services department. The Librarian oversees these departmental functions: the main public service desk, circulation, stacks maintenance, course resources, and interlibrary loan. The librarian develops departmental goals and objectives in support of the mission of the library and the university. The librarian creates, implements, and evaluates departmental policies and procedures to meet user needs and expectations. The librarian ensures the public services desk is fully staffed and the staff is trained to provide a positive user experience. The librarian coordinates with the university’s information technology department and the library network to implement and update access services-related tools, systems and technologies.


The Access Services Librarian will report directly to the Dean of the Library.


The librarian is responsible for hiring, supervising, training, developing, and evaluating full-time, and part-time non-exempt staff and a cohort of student assistants.


•Responsible for the daily operational management, and development, implementation and evaluation of the department’s services.
•Supervises, schedules, trains, participates in hiring, and evaluates the department’s full-time employees, part-time student assistants and evening part-time staff.
•Serves as the liaison to the Financial Aid office and authorizes payment for all work-study students assigned to the Library. Coordinates with library administrative manager on student contracts.
•Resolves issues involving scheduling and coverage of public services areas, keeps track of work-study pay records, and keeps the Dean informed about any staffing issues.
•Responsible for overseeing, coordinating, developing, supervising, implementing and evaluating circulation, course reserves, and interlibrary loan services.
•Creates and supports a welcoming and inclusive department and user experience.
•Creates a positive team environment that fosters collegiality and innovation.
•Mentors and develops staff talent, and engages staff in collaborative strategic planning, decision making, and delivery of user-centered services.
•Serves as a system administrator for “Public Services” software.
•Supervises work related to stack maintenance including the shifting of collections, shelf reading, inventory projects, special projects and participation in the weeding process.
•Aligns departmental policies, priorities, goals, objectives, and services in response to evolving operational needs.
•Develops departmental metrics and uses data and assessment techniques evaluate the department’s services. Collects data from library departments for annual library surveys.
•Prepares annual report of departmental activities.
•Represents the Library on appropriate campus, library network, and other relevant committees, working groups, meetings, and conferences.
•Maintains current knowledge of trends and best practices as they relate to the department.
•Performs other related duties as assigned or required to meet department and university goals and objectives.



•Masters degree in Library and Information Science from an ALA accredited institution.
•Supervisory and training experience.
•Familiarity with online public access catalogs, ILL functions, basic copyright law, and policies and procedures related to public service.
•Effective oral and written communication and interpersonal skills.
•Ability to deliver and prioritize excellent customer service.
•Sensitivity to working in a diverse work environment.
•Ability to solve problems effectively and exercise good judgement.
•Adaptable and flexible with strong organizational skills.
•Ability to function both as a team member and a team leader.
•Proficiency with computers and access services related technologies.

Additional Information:

This is a full-time, exempt, benefits-eligible position in the Massachusetts State College Association (MSCA) bargaining unit at a librarian rank commensurate with experience and credentials. Salary commensurate with experience in accordance with Appendix O of the MSCA contract.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

•Cover Letter,
•Equity and Inclusion Statement*,
•Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university’s efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For best consideration, please submit application materials by December 15, 2023. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket(

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or via email.

Apply Here.