Thurs Sept 17, 2026
11:00 AM– 12:00 PM ET
Pre-Register here
https://us02web.zoom.us/webinar/register/WN_U330zGfgRDaltAD_nt8LxA
Ensuring uninterrupted access to library e-resources requires both proactive monitoring and effective problem-solving. Using a healthcare metaphor, Dr. Kanu Nagra will present a practical approach to managing e-resource access issues by examining their causes, recognizing common symptoms, and developing an effective treatment plan. Participants will learn how to diagnose the root causes of access interruptions—including technical issues, vendor-related complications, organizational challenges, user errors, and other unexpected factors—and implement appropriate treatment strategies.
The session will also emphasize the importance of clear communication with stakeholders, systematic documentation, and maintaining a treatment plan that captures diagnoses, interventions, and outcomes to support future troubleshooting and continuous improvement.
Following this session, participants will be able to:
- Develop effective strategies to manage and resolve e-resource access interruptions while minimizing disruptions to library services
- Design a customized, structured treatment plan for their library to efficiently diagnose and troubleshoot unexpected e-resource access issues, supported by clear communication with stakeholders and comprehensive documentation for future reference
- Create a regular e-resource “health check” plan to monitor resource performance, identify recurring patterns for early detection and intervention on the basis of familiar patterns and exceptions
About our presenter:
Dr. Kanu A. Nagra, PhD., MLIS, MLS, is Professor and E-Resources Librarian at Borough of Manhattan Community College, the City University of New York (CUNY). She is the author of a book and numerous peer reviewed publications in library and information science. She serves as Chair of the Professional Development Committee of the Greater New York Metropolitan Chapter of the Association of College & Research Libraries (ACRL/NY). Her current research projects focus on e-resource accessibility, the use of metaphors to advance understanding of e-resource management, emerging artificial intelligence technologies, and their applications in libraries, teaching, and learning.
