• Reports to Head of Access, Information and Collection Services & Operations and the Director of EIC.
• Provide analysis, diagnosis and resolution of desktop problems for all Quinn Library and QuinnX computers, printers, and scanners.
• Install, upgrade, support and troubleshoot for printers, scanners, computer hardware and any other authorized peripheral equipment in the library.
• Proficient in desktop imaging and deployment tools, including (but not limited to) Symantec Ghost, LANDesk, and DeepFreeze.
• Assist patrons with software applications, print jobs, backup procedures, Wi-Fi connectivity issues, and AV functionality issues.
• Cover regular shifts at the Library Services Desk along with colleagues, gaining a practical understanding of library services and system while assisting staff, students, and faculty.
• Responsible for orienting staff on the use of computing and telecommunications equipment, assisting staff in the use of existing hardware and software, as well as identify trending or underlying IT issues and develop training aids for staff.
• Test problem solutions and implementations to ensure functionality and accuracy while following up to ensure adequate resolution.
• Research, adapt, and develop projects incorporating technology and library services.
• Supervise student assistants and train them for basic computer and AV support.
• Provide audio-visual support for video conferencing (WebEx, Skype, Zoom, Google Hangouts, etc) .
• Works with the Director of Information Technology Services to ensure system integrity, reliability, responsiveness, security and compliance with university and library policies.
• Works with vendor support contacts to resolve technical hardware issues.
• Develop relationships and work with other university IT team members regarding new software builds and upgrades.
• Coordinates remote printing in collaboration with IT administrator, utilizing Pharos system infrastructure.
• Collaborates with Distance Learning Liaison, supporting all issues relating to remote access and technical assistance.
• B.A./B.S. in Computer Science, Information Systems, or equivalent.
• A+ and Microsoft certifications a plus.
• Strong knowledge of TCP/IP, DNS, DHCP, FTP, SMTP, IMAP, wireless communications and other Internet protocols.
• Working knowledge of Operating Systems (Windows, OS X, IOS, Android) and applications\desktop software including Microsoft Office products
• Minimum of one year’s experience in a library, academic computing or IT department.
• Strong knowledge of media-related hardware preferred.
• Ability to install, configure and troubleshoot PC and network-related hardware.
• Must be well organized and able to work well with non-technical staff and patrons.
• Strong technical, analytical, and problem solving skills
• Must be self-motivated, highly detail oriented with the ability to prioritize tasks.
• Must possess excellent communication skills, both written and oral.
• Must be in good physical condition to lift and carry computer equipment.
• Must be willing to work at RH or Westchester campus if necessary.
• Mandatory competency testing.
SALARY: Commensurate with experience.
HOURS: Monday to Friday, 9am to 5pm (Some evening and weekend flexibility required for project deadlines and when library hours vary according to semester schedule).
SEND LETTER & RESUME VIA EMAIL TO: Nick Alongi, Head of Access, Information, and Collection Services and Library Operations email@example.com