Senior Business Systems Analyst – Harvard University, Cambridge, Massachusetts

This is a fully benefited, full-time Harvard University position that has been funded through June 30, 2025.

Harvard University Information Technology (HUIT) is a community of IT professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Library Technology Services seeks a Senior Business Systems Analyst to be responsible for the capture, analysis, and documentation of user and system requirements to inform the design of the University’s digital preservation repository.

The Senior BSA reports to the Manager, Project and Portfolio Management and is part of a team of analysts, change managers, and technologists assembled specifically for the Digital Repository Service (DRS) Modernization project. On this project, the Senior BSA works closely with the Harvard Library Head of Digital Preservation, key stakeholders in Harvard Library and schools, and the effort’s project manager and digital repository architect.

The DRS Modernization project is a multi-year effort to revitalize infrastructure and services preserving Harvard’s digital scholarly resources and institutional records for future use by faculty, students, administrators, and staff, furthering the University’s research, teaching, and learning mission and safeguarding its legacy. The project is an intense collaborative effort orchestrated across the Harvard Library, school libraries, and commercial vendors and/or open-source development partners.

The Senior BSA is a flexible, team-focused, organized person with a track record of successfully eliciting and communicating user and system requirements in a complex and demanding stakeholder environment. The person in this role is expected to quickly demonstrate a high degree of familiarity with digital preservation priorities and workflows.

The person in this role will:
• Interview key stakeholders and end users about business processes and needs; synthesize user and system needs to inform the design of the new Digital Preservation Repository Service
• Take a lead role in understanding the operating requirements for the DRS and work with the team to analyze and clarify internal and school operational requirements
• Convey and clarify requirements as part of the development process; create and write Agile stories translating user requirements into actionable software development or systems design tasks
• Lead analysis of process development and the review and refinement of existing functional and technical processes; identify workflow improvements and propose solutions for new or existing systems by engaging partners, system users, and vendors
• Collaborate with project team members to capture and document usability and accessibility requirements, develop, and execute test procedures to verify the effectiveness of the service, support the preparation of stakeholders for use of the refreshed service, and document and socialize new and changed business processes
• Track alignment of project team outputs with stated requirements
• Create and maintain strong relationships with project stakeholders and governance groups
• Conduct research to bolster requirements and inform decision-making
• Develop and lead presentations; create and support communications to internal and external project team members, vendors, and other stakeholders
• Collaborate with the project manager and sponsors to support project planning, including managing efforts internal to the project
Working Conditions

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

This position will be a hybrid role with the option to work on campus or remotely as often as desired, with the expectation of attending in-person meeting and collaborative sessions when the opportunity presents itself. HUIT actively supports hybrid work where business and team needs allow. Additional detail will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT).

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster )Requirements ( Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage:

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website:

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Information Technology

Sub Unit

USA – MA – Cambridge

Library Technology Services

Time Status

00 – Non Union, Exempt or Temporary

Appointment End Date

Pre-Employment Screening

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Basic Qualifications
Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Experience leading user outreach, analysis, and gathering of requirements to support the design of large-scale technology-driven services systems in academic or research libraries or archives preferred
Knowledge of digital preservation practices, goals, and workflows, as well as of the systems used to support the domain preferred
Strong consulting skills and adeptness at working across multiple stakeholder groups to ensure collaboration and partnership
Demonstrated experience in organizing and articulating relationships between multiple complex IT systems
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
Solid understanding and demonstrated use of iterative development practices (preferably Agile) desired
Demonstrated organizational skills, especially with the ability to manage and track many details and facts and understand how each detail fits into the “big picture”
Adept at articulating, measuring, and communicating risks and opportunities

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