The Division of Libraries at New York University (NYU) seeks a Reference and Instruction Associate in the Reference Services Department, which resides in the Teaching, Learning, and Engagement sub-division. This role will provide a variety of reference and instructional services to library patrons in person and remotely.
– coordination of Reference services
– scheduling in-person and virtual services, including evening and weekend services
– management of the Reference Collection
– staffing in-person desk and remote virtual reference services
– participation on the Core Instruction team led by the Undergraduate & Instructional Services department, to provide information literacy classes.
– assist with content development for departmental website, online research guides, and other instructional materials (e.g. tutorials)
– committee work that supports the Division of Libraries’ values of inclusion, diversity, equity, belonging, and accessibility
Qualified applicants will have availability Mon-Thu, 12pm – 8pm and one weekend day with some flexibility for a hybrid work schedule when not staffing the desk.
Required Education: Bachelor’s Degree
Preferred Education: Master’s Degree
Required Experience: 2+ years Experience in reference, library instruction or teaching, or coursework, or other relevant comparable experience.
Preferred Experience: 2+ years experience or coursework in a library setting, especially an academic public services unit. Familiarity with research methods in the humanities or social sciences. Customer service/public service experience.
Required Skills, Knowledge and Abilities: Excellent interpersonal, research, and oral and written communication skills. Ability to interact with a diverse population of students, faculty, staff, and patrons. Knowledge of online research resources and databases. Familiarity with standard office software, such as Microsoft Word, Excel spreadsheets, and/or Adobe Acrobat. Ability to work evenings and weekends.
Preferred Skills, Knowledge and Abilities: Strong interest or knowledge of assessment in library instruction, work with assessment/survey tools (e.g., Google Forms, Qualtrics), scheduling coordination, and critical concepts in teaching.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions.