Under the direction of the Manager, Public Services, the Public Services Supervisor participates as a member of the Public Services team to oversee the daily operations, activities, and projects of the Levy Library. This position will transition to support library staff on evening and weekend hours as the library operating hours expand in late 2022. During the evenings and weekends, the incumbent acts as the supervisor in charge of the Levy Library, overseeing supporting staff, facilities and security, and enforces policies for maintaining a scholarly environment in the Library. The incumbent will also serve as part of the interlibrary loan services team, supporting daily borrowing and lending services and serving as a backup for other public services areas as needed.
Essential Duties and Responsibilities
Supervisory Responsibility (30%)
·Responsible for assisting the Manager, Public Services in the coordination of daily library operations and supervision of library assistants. Tasks include overseeing circulation services desk schedules, submitting library assistants time off requests, and fielding routine service-related questions from library assistants and other library staff.
·Supervises and trains library assistants and evaluates library assistants in daily circulation activities, including but not limited to user support services, library spaces, equipment, and shelving maintenance.
·In the absence of the Manager, Public Services, supervises library spaces and library assistants, and serves as the main point of contact for Circulation Services inquiries and/or issues.
·Contributes to training materials. Instructs regular library staff in maintenance procedures, as needed.
·Updates web-based circulation services manual(s) and LibGuides.
·Monitors the Circulation LibAnswers support queue and answers or directs inquiries to the appropriate unit.
Circulation Services Responsibility (30%)
·Provides coverage for opening and/or closing of the library – to include evenings and weekend operations as library operating hours expand in late 2022.
·Monitors library spaces and facilities. Responds to any facility related issues and emergencies and contacts Library/ Academic IT administration, maintenance, and /or security when appropriate.
·Performs all circulation services desk responsibilities as needed. This includes creating and updating library accounts, checking materials (books, reserve items, laptop computers, and any other circulating items) in and out, and handling small financial transactions.
·Assist patrons in the use of resources and services in-person, email, and phone. Triages issues and inquiries to the appropriate units in the Library or Academic IT.
·Assists with support of patrons in use of software. Troubleshoot and address problems with public workstations, equipment for loan, copiers, printers, scanners and other technology equipment. Refer problems to the appropriate next level, when appropriate.
·Listens to patrons inquiries or issues; attempts to resolve these problems as appropriate.
·Interprets Library policies to patrons and refers patrons concerns to the Public Services Manager and/or Academic IT Leadership.
Interlibrary Loan Services Responsibility (40%)
·Oversee daily interlibrary loan services (ILL) lending operations. Process and respond to lending requests received via ILLiad and Docline for materials owned by Levy Library.
·Performs maintenance and updates to vendor accounts in ILLiad to support billing services via EFTS and IFM.
·Serve as a contact for users inquiries and issues pertaining to ILL services. Respond to interlibrary loan patron questions, issues, or complaints, endeavoring to resolve them in a timely manner. Respond to inquiries regarding account registration requests and the status of interlibrary lending requests.
·Perform and/or oversee the processing of materials to send to borrowing institutions via courier or UPS as needed.
·Assist in the maintenance of statistics and preparation of annual statistics on materials borrowed/loaned utilizing ILLiad, Docline, and OCLC WorldCat.
·Function as a back-up for ILL borrowing operations in the absence of the ILL borrowing assistant.
Required Qualifications and Skills
·Completion of undergraduate degree or equivalent education and experience.
·1-2 years previous experience working in a public, academic, or research library.
·Strong customer service and communication skills; able to communicate effectively, verbally and in writing, with a diverse population of students, faculty, clinicians, and staff.
·Proficiency with computer applications including but not limited to office software (MS Office), web searching platforms, email communications platforms, and LMS/CRM/CMS type platforms.
·Ability to work independently during evenings and weekends.
·Demonstrated ability to identify, prioritize, and resolve problems quickly and effectively.
·Ability to handle difficult situations with patience, diplomacy, respect, and discretion.
Preferred Qualifications and Skills
·Experience supervising and coordinating team and scheduling multiple shifts.
·Experience in circulation services and/or interlibrary loan services.
·Experience using ILLiad, Docline, OCLC Worldcat, Ex Libris Alma/Primo software.
·Experience searching online bibliographic databases.
·Aptitude for learning and troubleshooting software/hardware systems efficiently and thoroughly.
·Aptitude for project management, organization, prioritization, coordination, and implementation.
· On-site position.
· This position involves moderate exposure to normal stress and pressures typical of a department supervisory position.
·Shift changes and evening/weekend work will be required based on competing priorities, operational needs, and time-sensitive activities.
·Use of cash register and point of sale cashiering system may also be required.
·The ability to safely climb ladders while carrying books and materials.
·Salary Range: 55-60K
·Deadline for Submissions: Applications received by April 1, 2022 will receive first consideration.
·To Apply: Qualified applicants who wish to be considered for this position should submit the following information requested:
1. Cover letter
2. Completed resume
3. List of three professional references (names and contact information only)
Apply for this position via the Mount Sinai Careers Portal: https://careers.mountsinai.