Multimedia Support Specialist – Cornell University – Ithaca, NY

Albert R. Mann Library is seeking a full-time Multimedia Support Specialist to help our users with their multimedia and design projects. In this role, you will contribute to our Instruction Program, which is focused on helping students become critical thinkers and responsible digital citizens. You will work closely with our Instructional Technology Coordinator to develop and co-teach workshops and class sessions – as well as provide consultations – on topics such as video production and editing, poster design, podcasting, and multimedia and design software. You may also be asked to update or create research guides and tutorials on these topics to support different learning methods.

As a member of our Public Services Team, you will work regularly scheduled shifts at the library help desk to assist patrons with research inquiries, understanding library policies and services, and borrowing library materials. You will assist the Special Equipment & Printing Services Coordinator with the circulation of the library’s specialized equipment. This includes fulfilling equipment reservation requests and communicating borrowing policies, general maintenance of the equipment, and helping to evaluate and recommend new products as replacements or additions to the equipment loan program. You will also assist with our specialty printing services, which includes our large-format printers, course poster sessions, and contactless printing services. The successful candidate for this position will have the opportunity to support all sides of multimedia projects – from helping our patrons conceptualize their video/podcast/visual media projects, to providing technical assistance for our equipment, to selecting the right editing or design software and teaching patrons to use it effectively.

This is a full-time, hourly/non-exempt, benefits-eligible position. Weekly schedule is Monday – Friday, 10am to 6pm. Hourly pay wage starts at $24.04 and is based on experience. The selected candidate will be expected to work on the Ithaca campus at least 4 days per week, with potential for entering into a flexible work arrangement to allow remote work 1 day per week.

We believe the following competencies are essential to this position, but we’re open to hearing about transferable skills you believe would help you be successful if you do not have direct experience in some of these areas:
• Bachelor’s degree and/or 2 to 4 years of relevant work experience
• Experience with some combination of video/audio production equipment and editing/design software (e.g. Adobe Creative Suite or similar)
• Strong customer service orientation and a desire to improve services and resources, particularly for users with marginalized identities. We are striving to cultivate an environment of diversity, equity, and inclusion, and improving services for underserved populations is a critical part of these efforts.
• Experience teaching and/or a demonstrated interest in developing instruction skills

Current awareness of technology trends and comfort with early adoption of new technologies, as well as familiarity with large-format printing would be beneficial, but are not required.

Diversity and Inclusion: Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.

Cornell University Library is a member of the ACRL Diversity Alliance, which unites academic libraries who are committed to increasing the hiring pipeline of qualified and talented individuals from underrepresented racial and ethnic groups.

Rewards and Benefits: Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.
• Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands and generous retirement contributions. We invite you to follow this link to get more information on contract college benefits:;
• Our leave provisions include medical and parental leave, three weeks of vacation and 13 holidays: e.g., an end-of-year winter break, from December 25 through January 1;
• Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program;
• Competitive wages.

Relocation assistance is not available for this position.
Visa sponsorship is not available for this position.

The safety and well-being of applicants and our team members is of the utmost importance. Due to the COVID-19 pandemic and following current recommended practices for visitors, we may choose to conduct virtual or hybrid interviews with qualified candidates.

How to Apply: Candidates must apply online via the Cornell Careers site. (SEE: WDR-00030194). Although we prefer to receive your application as one, multi-page pdf document, we will accept separate documents and they may be uploaded in other formats. It is very helpful to the search committee if your application contains:

1. A cover letter;
2. A resume;
3. A Statement of “Contribution to Diversity, Equity, and Inclusion,” which may be incorporated into the cover letter, resume OR presented as a separate statement. Candidates are invited to describe past, present, and/or future aspirations for promoting equity, inclusion, and diversity.

Environment: One of the leading academic research libraries in the United States, Cornell University Library is a highly valued partner in teaching, research, and learning at the university. With an operating budget of over $58 million and a diverse and innovative staff of close to 400, the Library provides significant collaborative opportunities in support of 2,700 faculty, 24,000 students and 94 PhD fields. Its world class collections, expert librarians, and responsive services in physical and virtual library spaces inspire and nourish scholarship and learning.

Albert R. Mann Library has a longstanding reputation for developing state of the art, user-focused services and spaces, and is noted for having one of the finest collections in agriculture and life sciences in the country. The library fosters a culture of innovation and collaboration that relies on a highly committed and talented staff who are responsive to the evolving needs of our users. Serving the College of Agriculture and Life Sciences and the College of Human Ecology at Cornell, Mann Library has embraced Cornell’s land grant mission, actively pursuing opportunities to serve the global community through special projects and programs, including the USDA Economics, Statistics and Market Information System, the Cornell University Geospatial Information Repository, and the Biodiversity Heritage Library. Through the Library’s strong information literacy program, Mann staff are frequently asked to teach on topics ranging from source evaluation to video production, and they teach internationally in support of global initiatives. Mann Library serves as a vibrant campus hub for students, faculty, and staff to meet, learn and exchange ideas. Our tagline says it all, “Mann Library, where minds and friends meet.”

The Ithaca campus sits on 2,300 acres in the heart of the Finger Lakes region. Ithaca, located roughly halfway between Manhattan and Toronto, offers a wealth of cultural activities while maintaining an eclectic college-town feel. Outdoor enthusiasts can take advantage of rolling hills, breathtaking gorges, hiking trails, and lakes offering countless outdoor activities. The city has been named one of the top 100 places to live, a top 10 recreation city, a best green place to live, and one of the “foodiest” towns in America.

Cornell University is located on the traditional homelands of the Gayogo̱hó꞉nǫ’ (the Cayuga Nation). The Gayogo̱hó꞉nǫ’ are members of the Haudenosaunee Confederacy, an alliance of six sovereign Nations with a historic and contemporary presence on this land. The Confederacy precedes the establishment of Cornell University, New York state, and the United States of America. We acknowledge the painful history of Gayogo̱hó꞉nǫ’ dispossession, and honor the ongoing connection of Gayogo̱hó꞉nǫ’ people, past and present, to these lands and waters. Learn more about its land acknowledgment.

Employment Assistance: If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University’s Office of Workforce Policy and Labor Relations at voice (607) 254-7232, fax (607) 255-0298, or email at

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday – Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.

With our main campus located in Ithaca, NY, Cornell’s far-flung global presence includes the medical college’s campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.

We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options.