Library Support Staff, Level 5 – Fordham University, Lincoln Center Campus – New York, NY


  • Reports to Head of Access, Information and Collection Services & Operations.
  • Responsible for providing courteous and efficient customer service to all library patrons regarding all facets of library operations.
  • Trains, mentors, assists, and encourages library student assistants to perform a variety of tasks and uphold high customer service standards. Responsible for planning training sessions, content development, and teaching new and returning student-workers.
  • Helps supervise daily student-worker assignments and maintains “Assignment” Board.
  • Prepares Monthly Statistics Report – requires collection of daily statistics and tracking for annual report.
  • Provides general Circulation services – collecting or waiving fines; general information, etc.
  • Accepts and processes all Intercampus and Interlibrary loan requests for students and faculty.
  • Fulfills document delivery requests – prompt scanning and e-mailing of needed articles.
  • Helps manage Manual Recall Processing upholding efficient sharing of the library collection among all patrons.
  • Able to carry out all Reserve Desk duties that includes Ares course management procedures.
  • Provides patron assistance with KIC scanner operations, public printing, and general library catalog database searching.
  • Contributes to grant initiatives and research guides.
  • Edits book records in Workflows by modifying library location and status when necessary.
  • Supervises stack maintenance tasks (i.e. shelf reading & audits) which includes inventory, weeding, shifting and collection development.
  • Monitors UNILIV correspondence – patron overdue notices & general inquiries.
  • Helps monitor group study room reservation system.
  • Contributes to curating library exhibits.
  • Participates in professional development initiatives.
  • Conducts opening/nightly closing duties as required, including being responsible for the cash register tally, turning off all Desk PCs, and opening up the overnight drop bin.
  • Other tasks as assigned.


  • B.A. preferred with at least one year academic library experience.
  • Must be self-motivated, highly detail oriented with the ability to prioritize tasks.
  • Must possess excellent communication skills, both written and oral.
  • Must be able to work well with others and coordinate shared tasks.
  • Prior experience in library related customer service, weeding and collection evaluation preferred.
  • Must have a working knowledge of Microsoft Office applications, Library of Congress classification, ILL, SIRSI workflows, and online catalog and database searching.
  • Prepared to take part in occasional meetings or assignments at RH or Westchester campus.
  • Strong commitment to public service required.
  • Must be capable of light lifting and shelving activities.
  • Basic computer and writing skill testing required.
  • Mandatory Competency Testing
  • Demonstrated Writing Ability

SALARY: $1826.78 (Bi-Weekly)


HOURS: Monday to Friday; 9:00 a.m. to 5:00 p.m. (Schedule may vary; weekend shifts possible)

About Melody Rood

Librarian at Central Piedmont Community College in Charlotte, NC

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