Assistant Head of Access Services – SUNY – Albany, NY

The University at Albany Libraries (State University of New York, Albany, NY) seeks a dedicated and experienced professional to oversee day-to-day operations and provide active leadership of a multi-services department. Access Services is responsible for circulation, collection maintenance, and resource sharing for the University Library and Science Library. The Assistant Head of Access Services helps implement departmental goals and initiatives in order to provide seamless access to user-focused library services and resources.

Responsibilities of the Assistant Head of Access Services include:

  • Supervise and schedule clerical staff and student employees, ensuring that both the University Library and the Science Library are adequately staffed
  • Train staff to effectively use an array of technologies and services that are essential to efficiently complete the work of the department
  • Manage and set priorities and goals for frontline services staff, consisting of nine clerical employees and 60-80 student employees
  • Communicate and work effectively with librarians and staff in public services, technical services, and collections units to improve service coordination
  • Oversee department scheduling for service desks, interlibrary loan and course reserves processing, collection maintenance projects and activities; coordinate clerical and student employee scheduling for effective and efficient service delivery, and coordinate and manage staff leave requests
  • Manage and train staff to effectively use Access Services’ patron-facing and back-office technologies and services, including Primo discovery system and request functions, Alma fulfillment functions, Ares electronic course reserves (and its Blackboard LMS integration), ScannX article and book chapter request processing system, and the UAlbany Libraries’ wiki
  • Work with the User Experience Librarian to ensure that department user interfaces and online tools are accessible, usable, and effective; work collaboratively with library staff, vendors, and campus e-learning and disability resources staff to ensure accessible, convenient, and seamless access to services
  • Analyze library statistics and make recommendations related to services, staffing, and other areas
  • Maintain procedural documentation for the front line services unit to ensure work is completed efficiently and accurately
  • Develop web content to explain and promote department services, including circulation, inter-library loan, course reserves, and equipment loans
  • Represent department on appropriate committees, task forces, and working groups to ensure user-focused services
  • Resolve problems and answer questions from library users and other libraries
  • Engage in library and University service and professional development

The successful candidate must have the ability to work Monday-Friday, 11 a.m.-7 p.m., and occasionally adjust this work schedule to accommodate operational and service needs.

For additional information, including qualification requirements and application instructions:
Application deadline: October 29, 2019

The University at Albany is an EO/AA/IRCA/ADA employer.

About the University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,900 students in nine schools and colleges across three campuses. Located in Albany, NY, New York State’s capital, the University is convenient to Boston, New York City, and the Adirondacks.

About John Pell

John Pell is an assistant professor and librarian at Hunter College in New York City.

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