Senior Operations Librarian for Assessment and Discovery — Cambridge, MA

Harvard University

Senior Operations Librarian for Assessment and Discovery
Harvard Library

Job Summary

Although the position will remain posted until filled, applicants are strongly encouraged to apply by end of day on January 31, 2022.

Information and Technical Services actively supports the teaching and research mission of the Harvard Library by managing monograph, serial and e-resource acquisitions, metadata creation, and metadata management for the Harvard Library.

As a member of the Electronic Resources unit within the Electronic Resources and Serials Section, under the supervision of the Manager, E-Resources, the incumbent will actively participate in the electronic resources life cycle, mentoring eResources Unit and other ITS employees; and actively working across departments to optimize our discovery solutions. As the team leader for discovery & assessment, they will collaboratively establish and communicate priorities and procedures, seek ways to improve services and achieve efficiencies, and manage workflows in accordance with the Libraries’ strategic priorities. They will also actively work across departmental lines in an environment where collaboration, innovative thinking, customer service, fostering an inclusive environment, and creative problem solving are all highly valued.

The incumbent will ensure timely and durable access to online library collections, and implement processes supporting data-driven decision making for a Digital First collection policy environment.

Priorities will be set to maximize contributions to the overall goals of the Information and Technical Services Department of the Harvard Library. Due to the varied nature and volume of the work in ITS, all ITS staff may be called upon to contribute to work in any unit or team of the ITS department, as organizational needs warrant.

Job Code
386057 Library Professional

Job-Specific Responsibilities
• Monitors trends and best practices related to electronic resource management, access, discovery and usage analysis, including implementation of emerging technologies to streamline workflows.
• Participates in national and international library initiatives.
• Participates in users’ groups and open source communities to maintain updated systems knowledge, enhance problem-solving skills, obtain best practices, and suggest enhancements.
• Works collaboratively with other Harvard Library departments, such as Library Technology Services, UX & Discovery, & the Discovery to Delivery working group to provide reliable access in the library discovery ecosystem, which includes library management platform, knowledge bases, access and discovery tools, authentication services and user interface.
• Accurately maintains data in the Library Services Platform, establishing a process for ongoing review and maintenance of multiple venues of content updates.
• Creates reports for communicating usage trends and impact to internal and external stakeholders, including preparing annual reports for Harvard Library Assessment to include in responses to national surveys, such as IPEDS and ARL.
• Ongoing maintenance and monitoring of usage data, troubleshooting existing SUSHI implementations, adding new vendors, and implementing new reports as they are made available.
• Creating and maintaining reports on demand to support selection decisions, relying on tools such as the Alma Analytics Usage Data Subject Area and the Cost-Per-Use dimension of the e-Inventory Subject Area.
• Provides input to library vendors, including Ex Libris, to improve the availability of usage data and collections analysis reporting, participating in groups that provide product feedback, as well as encouraging vendors to comply with the most current version of standards for e-resource usage data reporting.

Basic Qualifications

• Demonstrated commitment to equity, diversity, and inclusion
• Familiarity with electronic resource assessment standards, such as COUNTER 5 and SUSHI
• Experience generating reports with a tool such as Alma Analytics or OBI
• Experience or familiarity with library knowledgebases and discovery platforms, including relevant NISO standards, such as KBART, OpenURL, and ODI
• 2+ years relevant experience
• MLS or equivalent (MLS in progress or additional working experience will be given consideration)

Additional Qualifications and Skills

• Data analysis, including languages or tools including R or OpenRefine
• Data visualization skills, including tools such as Tableau
• Experience working with a usage data module, such as Alma
• Familiarity with SSH tools
• Project management techniques, including AGILE
• Excellent oral and written communication skills, allowing for collaboration with diverse groups, including library patrons and staff, and vendor sales and technical support representatives
• Supervisory experience of students or staff

Physical Requirements

• There are no major physical demands required in this position other than working at a computer workstation.

Additional Information

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library’s holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University’s faculty, students, and researchers-now and in the future-with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at and about the Harvard University community at

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

Working Conditions

• The work associated with this position is performed in a library/office setting.
• This position is eligible for flexible work arrangements, as detailed by Harvard University HR.

Job Function

Sub Unit

USA – MA – Cambridge

Information and Technical Services

Time Status

00 – Non Union, Exempt or Temporary

Pre-Employment Screening
Criminal, Employment, Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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