Webinar: a�?You Want Fries With That?a�? Using the Reference Interview to Add Value; METRO; Wednesday, May 16, 2012

Wed, May 16 A�| A�6:00-7:30pm A�| A�$20 METRO, myMETRO & NY3Rs Members; $30 Non-Members
In this webinar, Mary Ellen Bates will give you the tools to turn the reference interview and other client / patron / stakeholder interactions into a powerful tool for raising their expectations, learning what else you can offer, and becoming a strategic partner.
Learn more & register at http://metro.org/events/173/.

About John Pell

John Pell is an assistant professor and librarian at Hunter College in New York City.

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