Reporting to the Access Services Manager at Baruch College’s William and Anita Newman Library, the Technology Loan Service Specialist manages the operation of the library’s technology loan service, which circulates laptops, calculators, digital cameras, video recorders, and other portable devices. Trains and coaches full-time and part-time staff to provide exceptional customer service. Works at the service counters with staff to ensure quality and efficiency of interactions with users, answers questions, and resolves problems. Supervises staff who deliver and lend units at other locations on campus, including satellite service points in computer labs and via classroom carts. Interprets and applies library and technology use policies. Reviews processes, policies, and procedures and makes recommendations regarding changes to improve service. Develops and implements a staff orientation program, as well as longer-term staff training opportunities. Identifies and applies performance metrics for the operation of the service. Serves as the primary contact with the Baruch Computing & Technology Center regarding the maintenance and replacement of units, as well as for the operation of the technology lending kiosks. Consults with faculty and instructional technologists to add items to the lending inventory and remove outdated items. Serves as backup for the library’s circulation desk coordinator, as needed. May work evening and weekend hours.
Bachelor’s Degree and four years’ related experience required; MLS degree or Master’s in a related field may be substituted for a portion of the experience requirement. Experience working at a busy service desk, which may include work in the customer relations and/or sales fields. Experience with training, scheduling and supervising staff. Demonstrated commitment to high-quality customer service. Basic knowledge of computer software and hardware, especially mobile devices, with a demonstrated interest in learning more.
CUNY TITLE OVERVIEW
- Administers one or more aspects of Library operations and coordinates Library services.
- Assists faculty, students, and librarians in order to evaluate needs and locate appropriate materials on a timely basis
- Participates in acquiring materials in all formats and media
- Reviews Library usage patterns and makes recommendations regarding services; plans and conducts training and outreach activities
- Assists in developing and monitoring Library policies and user service standards
- May oversee a Library unit such as Circulation, Access/User Services, Reserve, Stack Maintenance, and/or Acquisitions
- Supervises and/or trains staff, students, and others assigned to the Library
- Performs related duties as assigned.
CUNY TITLE: Higher Education Assistant
COMPENSATION AND BENEFITS
Salary commensurate with education and experience.
CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select “Apply Now” and provide the requested information.
Candidates should provide a resume and cover letter.
CLOSING DATE: August 1, 2016
JOB SEARCH CATEGORY: CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.