Technologist C — Fashion Institute of Technology — New York, NY

Job Description:
Provide public service desk coverage and support the unit’s mission and daily operations, update and create content for the unit’s web pages. This position is responsible for opening the Library Mondays-Fridays.

Customer Service

Answer patron queries in person or on the phone, regarding library resources, services and campus information
Page materials requested by library patrons and communicate access policies
Assist patrons with the use of print and online catalogs
Request technology assistants to support patrons upon request
Respond to queries regarding photocopiers, scanners, microfilm readers
Collections / Access

General ALEPH (the Library’s integrated library system) maintenance, including, but not limited to linking, editing, or creating items in ALEPH; May also include troubleshooting ALEPH technical questions
Create user-friendly user interfaces (such as for Illiad Login page, library webpages and Libguides)
Coordinate digitization projects such as the Designer and Fashion Files, including coordinating within the department (planning, workflow, and production) and working in conjunction with the Library Technology Services and Cataloging departments
Compile, edit, and manage metadata and scanning for the Library’s Designer Files Collection
Maintain organization in reading rooms by shelving materials, shelf reading and inventory
Work alongside student workers, provide guidance in workflows and instruct them on unit processes

Responsible for opening or securing the Library as scheduled
Assist the Circulation staff with the use of hardware and software applications, train and support unit’s increased use of technology as required
Adding and deleting patron holds using the College BANNER system
Design content for marketing publications
Represent Unit at specified meetings
Perform duties such as filing, answering telephone and email inquiries, photocopying, scanning, and data entry

Cross Unit Responsibilities
Work in various capacities outside of home unit to accomplish library wide initiatives. Such as but not limited to:

Work at any Library service desk to fill coverage gaps
Assist with metadata description and processing as needed
Support marketing and promotion activities

Assist with training and supervision of unit’s student aides
Assist with staff-cross training initiatives

Special projects as assigned

Bachelor’s degree or completion of four years in an accredited post secondary institution of learning and two years of related experience or Associate’s degree or completion of two years in an accredited post secondary institution of learning and four years of related experience. Ability to learn new technologies quickly and fluently. Requires advanced knowledge of web page design and proficient in the MS Office Suite, Adobe Photoshop, Illustrator, HTML, CSS, Flash, Dreamweaver, InDesign. Student-centered service orientation to assist students at busy service desk and increase access to library collections electronically and remotely. Background in design and knowledge of such programs as Illustrator and Photoshop

Fundamental knowledge of the operation of an integrated library management system, with ALEPH experience desirable. Experience using technology applications such as ILLiad and Odyssey, Banner, or similar systems highly preferred. Ability to work quickly and accurately with detailed data. Ability to trouble-shoot basic computer problems.

Must possess the ability to work with a diverse community, while exercising good judgment and common sense. Excellent customer service skills, including professional and courteous telephone communication and electronic mail correspondence. Must possess excellent conflict resolution skills, strong communication skills, tact, resourcefulness and the ability to identify and solve problems. Proven ability to work independently and effectively in a collegial manner in a changing environment.

Work is performed under typical library conditions with requirements for frequent sitting and standing for long periods of time, as well as frequent lifting and carrying of heavy library materials and maneuvering carts full of books. Ability to sit or stand for long intervals. Ability to lift up to 50 pounds and push and pull 100 or more pounds.

Additional Information:
Department: Library
Schedule: Monday-Friday 7:45am-3:45pm

Application Instructions:
In order to be considered for the position, you must submit the following documents online:
* Resume
* Cover letter
* A list of three references with telephone numbers and email addresses

Please note that due to the high volume of applications we receive, we are unable to contact each applicant individually regarding his or her application status.

About Fashion Institute of Technology:
The Fashion Institute of Technology (FIT), an internationally renowned college of art and design, business and technology, of the State University of New York, invites nominations and applications for a Technologist C in the Gladys Marcus Library at FIT.
FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual’s ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, national origin, gender, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans and persons with disabilities are encouraged.

For more information about FIT, please visit FIT’s website at:

About John Pell

John Pell is an assistant professor and librarian at Hunter College in New York City.

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