Under the supervision of the Associate Director of Support Services, Department of Public Safety (DPS) the Security Operations Manager (SOM) provides administrative and management oversight in planning, coordinating, and managing the security operations of the Princeton University Art Museum (PUAM) and Firestone Library (FL). S/he oversees and is accountable for all aspects of PUAM and FL security 24 hours a day, 7 days a week, 365 days a year.
Working closely with the Director of the Art Museum and his/her designee and the University Librarian and his/her designee, this position will have oversight of the training, directing, supervising and scheduling of appropriate staff to secure PUAM and FL and their world-class art and book collections as well as to assure the safety and comfort of visitors during open hours and at special events.
This position provides strategic guidance and ensures the work assignments and training of all security staff in these two areas are monitored, including planning and carrying out an ongoing program of training and cross-training to provide for efficient, location specific staffing for PUAM and FL. The SOM takes a lead role in serving PUAM and FL visitors and making them feel safe and welcome, assuring that customer service values inform and guide the work of all PUAM and FL security staff.
This position is responsible for preparing staffing plans and establishing priorities in order to meet location specific goals with the most effective and economical utilization of personnel and equipment while following best practices. This position is responsible for working with the DPS Budget Manager to generate, implement, monitor, and reconcile the annual operating budget for PUAM and FL security, and to request needed funds for staffing and equipment. S/he also collaborates with the DPS Administrative Captain to actively plan for and address ongoing training needs (e.g. CPR) and staff development, securing funds as needed.
In this role, the SOM oversees general administration and planning for all PUAM and FL security staff including, but not limited to overseeing hiring, performance management, scheduling and payroll. S/he collaborates closely with DPS colleagues to assure the continuing smooth integration of the administration of PUAM and FL security within the larger University security environment while honoring the specific needs and specific cultures and frameworks of the PUAM and FL.
The SOM assists the DPS Executive Director with assessing the physical security of PUAM and FL during renovation projects or special installations including liaising with administration, curators, contractors, and safety consultants to ensure the security and fire code compliance to industry standards and legal requirements.
The SOM routinely meets (at least once a month) with the DPS Associate Director of Support Services, the PUAM Director and University Librarian or their designees to ensure clear communication and alignment on practices, security objectives and customer service issues.
• Bachelor’s degree or work experience (minimum of 10 years security work experience with at least five years at the supervisory level) may be substituted for the degree requirements.
• Seven to ten years of progressively responsible experience including five years of management and supervisory experience, preferably in a higher education environment and/or working with cultural property.
• Experience in delivery, customer service, oversight, and assessment of higher education and cultural programs.
• Excellent written, interpersonal and verbal communication skills, including competency in the English language (grammar, punctuation and vocabulary).
• Active listening skills to develop relationships and build trust and credibility with a diverse set of stakeholders.
• High level of emotional intelligence, judgment, astuteness, and strategic thinking.
• Highly developed time management and multi-tasking skills. Must be well organized, efficient, and maintain consistent and high attention to accuracy.
• High level of self motivation and demonstrated capacity for independent judgment, planning, evaluation and decision making.
• Demonstrated ability:
• To collaborate, lead, and work as a part of a complex team, including strong interpersonal skills, excellent judgment and tact.
• To work under significant time constraints and pressure to meet deadlines.
• To keep a flexible schedule including additional hours outside the normal work schedule during peak work periods, special events or emergencies.
• To prioritize a high volume of work at under tight deadlines.
• To manage complex logistics and meet seemingly contradictory security and customer service objectives for special events.
• Must be able to respond to serious or stressful emergency situations to assist in public information and other support activities while maintaining professional composure.
• Knowledge of Microsoft Office Suite ? Intermediate level (Word, Excel, Access and PowerPoint)
• Duties are performed in an office environment in which the individual will operate a variety of standard office equipment including a personal computer, requiring continuous and repetitive eye and arm or hand movement.
• DPS is a 24/7 365 day operation that will require the Security Operations Manager to be on call and available to respond 24 hours/day and work non-standard hours including evenings, weekends, and holidays.
Education Required: Bachelor’s Degree