Overnight Manager – 1700448
Required Qualifications (as evidenced by an attached resume):
Bachelor’s Degree in Management, Hospitality or a related field. In lieu of a Bachelor’s Degree, a combination of directly related full time experience and/or education totaling four years may be considered. Two years of full time customer service or related experience providing service to patrons/customers. Previous supervisory experience. Proficiency with Microsoft Word and Excel.
Experience in library public (customer) service. Previous security related experience. Experience dealing with College or University student populations.
Brief Description of Duties:
The Overnight Manager will manage a unit of Melville Library which is open 24 hours, four days a week, in the late night (12:00 am) to early morning (8:00 a.m.) hours. The incumbent will supervise two part time and/or student assistants and graduate students who staff the library during overnight hours. The incumbent will also work the same late night and early morning schedules and some limited day working hours in order to keep in contact with library administration and other library units. S/he will be responsible for all aspects of managing the Library during overnight hours and for providing reference services to library users.
The incumbent will be expected to resolve difficult patron, security and emergency issues/situations/problems occurring during the overnight hours and will serve as a liaison with the campus police. S/he will be responsible for developing, assigning and maintaining the overnight shift schedules in order to ensure that there is adequate staff coverage during overnight hours of operation and coordinate with the Evening/Weekend Team Manager, as well as with other Library Department heads to ensure coverage in the Libraries. The incumbent will be expected to schedule him/herself as part of the team coverage.
•Manage and maintain the schedule for overnight coverage. The schedule may vary during different semesters in order to make sure that adequate staff are assigned.
•Adjust staff schedules to ensure coverage during anticipated/unanticipated periods of absence.
•Provide public service at Reference desk.
•Resolve patron problems and assume responsibility for the security and order of public reading areas.
•Work with Associate Director for Operations in order to arrange for campus police coverage, when needed.
•Act as a liaison for campus police, patrol all public areas regularly and handle problem patron behavior. Incumbent must have excellent interpersonal skills and be able to communicate clearly and effectively.
•Supervise two part-time professionals and student assistants. Prepare evaluations.
•Ensure that the Library operation functions smoothly and that a high level of service is provided to patrons.
•Serve as liaison with evening/weekend and day shift supervisors in order to discuss assignments and relay information about quality/timeliness of work completed.
•Identify projects related to Public Services. Plan and carry out related tasks. Assign the proposed tasks to staff.
•Manage library operations to ensure that on-line systems and databases are maintained and functional.
•Produce reports summarizing library operations.
•Other duties as assigned as appropriate to rank and departmental mission.
This is a full time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA. Weekend work may be required for this position.
Stony Brook University is 100% tobacco-free as of January 1, 2016. See our policy and learn more at stonybrook.edu/tobaccofree.
This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such are required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.
About Stony Brook:
Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island’s scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. SBU is a comprehensive research-intensive university and a member of the prestigious Association of American Universities (AAU), which includes 34 public universities among its 62 members. SBU consists of 12 schools and colleges and a teaching hospital that provides state-of-the-art healthcare in the Long Island region. SBU also manages and performs joint research with Brookhaven National Laboratory, the only Department of Energy Laboratory in the Northeast, and shares doctoral programs with Cold Spring Harbor Laboratory, a world-renowned molecular biology institute. Home to the Emerson String Quartet, the Pollock-Krasner House in East Hampton, New York, the Mellon Award winning Humanities Institute, and the Southampton Arts Program, and with endeavors that extend to the Turkana Basin Institute in Kenya and the Ranomafana National Park in Madagascar, SBU sustains an international reputation that cuts across the arts, humanities, social sciences, and natural sciences.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
If you need a disability related accommodation, please call University Human Resources Services Department at (631) 632-6161 or the University Hospital Human Resources Department at (631) 444-4700. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (631) 632-6350. It can also be viewed online at the University Police website at http://www.stonybrook.edu/
Official Job Title: Instructional Support Technician
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: University Libraries-Stony Brook University
Schedule: Full-time Night Shift Flexible overnight and weekend hours Monday-Thursday 12am-8am Fridays 12pm-8pm Pass Days: Sat, Sun
Posting Start Date: Mar 1, 2017
Posting End Date: Mar 15, 2017, 10:59:00 PM
Salary: $45,000 – $55,000 CWE
Salary Grade: SL3