Organizational Performance Reporting and Assessment Librarian – Harvard Library – Cambridge, MA

Duties & Responsibilities Position summary:

As a member of the Harvard Library Financial management team, and reporting to the Director, Financial Planning and Analysis, the Organizational Performance Reporting and Assessment Librarian will maintain and develop the library’s organizational performance system; provide supporting assessment advice and analysis to inform strategic decisions; enhance the library’s assessment systems and ability to collect useful data; and support librarians in how to find and use assessment data. This role will collaborate with staff across a wide range of functions and disciplines in order to better coordinate the collection and creation of data as it relates to the performance goals of the Harvard Library.

Success attributes include strong analytical skills; a firm understanding of library roles and work processes; agility and aptitude for information systems; the ability to visualize and organize data in new ways; accountability for results; and strong intrapersonal and listening skills.

The role works closely with the shared services -Access Services; Information and Technical Services; Preservation and Digital Imaging and University Archives – and with librarians across the broader library system. Specific components of the role include:

* Maintain and develop the library’s organizational performance system
-In consultation with Harvard Leadership design, develop and maintain systems to measure library progress as it relates to library strategic initiatives and operational efficiency
-Improve methods used to measure key metrics, to enhance specificity and accuracy
-Develop and monitor annual baselines for key metrics and monitor progress along them
-Lead the preparation of quarterly organizational performance updates and associated reporting
-Communicate and explain findings to library senior leadership

* Provide supporting assessment advice and analysis to inform strategic decisions
-Work collaboratively with Harvard library leadership to discover their information needs and to identify, prioritize, design and implement new reporting tools and solutions
-Analyze statistical and bibliographic information in support of evolving needs in collection management, collection usage and space
-Provide consultation and technical assistance to Harvard library leadership with use and interpretation of data
-Respond to requests for data and/or reports on a variety of issues related to the library collections reporting and statistics, including ad hoc analyses and special requests
-Lead in data collection and aggregation across partnerships with other institutions (Including Borrow Direct Partners) to aggregate data and business intelligence to help improve and expand alliances
-Lead the data collection efforts for national surveys (ARL statistics) and the preparation of data for annual HL reports

* Enhance the Library’s assessment systems and ability to collect useful data
-Develop structures for collecting, storing and presenting or sharing data in consultation with appropriate IT and Library colleagues
-Design, develop, troubleshoot, document, and analyze reports for Harvard library
-Maintain internal sites to distribute reports, associated documentation and explanatory materials
-Provide consultation to Harvard library leadership on developing assessment surveys and user studies

* Support librarians in how to find and use assessment data
-Facilitate data-driven decision making throughout the Harvard Library by committing to make data as accessible and transparent as possible; teaching / mentoring librarians how to access, querey, manipulate, and visualize data
-Develop reporting mechanisms to enable managers and staff to run and analyze data in support of data driven decision making

Basic Qualifications

* MLS, MBA; and/or advanced degree in statistics or information sciences, or equivalent education or related work experience
* 8 plus years experience working in library assessment and reporting, financial/ statistical analysis, financial reporting and/or libraries
* Strong knowledge of Excel and of database tools (e.g., Microsoft Access)

Additional Qualifications

* Working knowledge of libraries, both within Harvard and more general industry trends
* Experience building reports and queries with Business Intelligence / Analytics tools (Cognos Bl, Microsoft)
* Knowledge of Integrated Library Systems, such as Aleph, is highly desired
* Knowledge of statistical software packages (e.g. SPSS, R, STATA)
* Knowledge of database tools such as Quickbase and content management systems
* Ability to present complicated information in easily comprehensi ble formats, e.g., data visualization, appropriate use of charts, etc.
* Proven ability to deliver quality analysis in a fast-paced environment
* Excellent analytic, written and verbal communication skills
* Ability to work in ambiguous environment: to define objectives, set tasks, build relationships, and achieve outcomes
* Exceptional numeric skills: able to use numbers to explore issues and express logic, able to translate numeric results into underlying issues and organizational implications
* Self organized, flexible and able to manage multiple challenging projects simultaneously in a fast-paced work setting
* Excellent interpersonal skills: ability to work well within a large and complex organization; ability to build strong relationships with people at all different levels
* Collaborative working style with excellent consultative, project management, problem solving and presentation skills

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About John Pell

John Pell is an assistant professor and librarian at Hunter College in New York City.

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