Reporting to the Associate Dean of Libraries for Digital Initiatives and Automated Services, this position provides leadership and direction for Interlibrary Loan (including document delivery) and periodicals management to meet the information needs of students and faculty. The Manager of Interlibrary Loan and Periodicals is a member of the Technical Services Unit and participates fully in its programs and services.
Interlibrary Loan (ILL)/Document Delivery
Coordinates, plans, and manages the staff and daily operations of the unit. Supervises two full-time clerical staff plus student employees.
Collaboratively develops new services and mentors department staff in the borrowing, lending, and document delivery processes.
Monitors workflow, troubleshoots problems with the help of IT staff, communicates with faculty, students and staff about ILL and document delivery policies, recommends procedural and equipment changes, oversees special projects.
Coordinates with external library consortia and with Access Services, Acquisitions, Cataloging, Collection Strategies, and other Library faculty and staff.
Maintains and updates interlibrary loan policies and procedures.
Compiles ILL statistical reports.
Follows current trends, new developments, and best practices in the area of resource sharing and identifies emerging technologies that may facilitate or enhance library services.
Represents the Library on local and regional groups addressing issues related to interlibrary loan and/or document delivery.
Participates in formal and informal programs of continual learning that will enhance job-related expertise and contribute to overall effectiveness of the unit.
Collaborates with library faculty and staff in networking with other libraries in order to comply with copyright and fair use guidelines.
Serves on various library committees.
Undertakes other job-related tasks assigned by the Associate Dean for Digital Initiatives and Automated Services and/or the Dean of University Libraries.
Maintains the physical integrity of library’s print periodicals, microforms and newspaper collection.
Provides usage statistics of print periodicals and newspaper collection to Collection Strategies.
Maintains policies and procedures for periodicals, newspaper and microform collection.
Maintains and updates bindery procedures in consultation with Cataloging and other units. Provides statistics for volume additions and withdrawals.
Provides holdings record information for updating periodicals and microforms holding records and reports holding records issues to Cataloging.
Collaborates on the weeding and shifting of journal and microform collections in consultation with subject specialists and other concerned units.
Assists Acquisitions in microfilm and print periodicals renewal process.
Participates in library-wide projects and activities as needed.
BA/BS is required
Knowledge of the principles and practices of interlibrary loan and document delivery.
Experience using the ILLIAD and OCLC systems or other bibliographic and interlibrary loan support systems.
Experience with Microsoft Office suite.
Ability to train and supervise a diverse group of staff and student workers.
Good oral and written communication skills.
Good interpersonal skills and demonstrated commitment to public service.
Self-starter and able to work independently as well as a part of a team in a collegial environment.
Able to assume responsibility and accomplish goals in a timely manner with little or no supervision.
Ability to work effectively with a highly diverse group of faculty, staff, students, public, and coworkers in a courteous and professional manner
Good problem solving skills and sound judgment in dealing with a variety of issues
Physically able to push heavy carts and lift and hold more than 10 pounds, shelve and retrieve materials on high and low shelves.
The regular workday is 7 hours per day, 35 hours per week. Flexibility in work hours may be required to accommodate the Library’s needs.