Free (and Cheap) UX Tools for Your Library – March 16, 2018

Written by Mark Aaron Polger

Billie Cotterman
Instruction and Digital Services Librarian
Metropolitan College of New York

On Friday 16 March 2018, Mark Aaron Polger (College of Staten Island, CUNY) and Billie Cotterman (Metropolitan College of New York) hosted the ACRL/NY User Experience (UX) Discussion Group Meeting at Mercy College’s Manhattan Campus.

Billie Cotterman gave a presentation titled “Free (and Cheap) UX Tools for Your Library.”  The presentation was divided into two sections: the process of creating the library’s website and the tools used to learn about the principles of user experience (UX).  She discussed how their website evolved from a homegrown WordPress site to a unified part of the Metropolitan College of New York’s new website.  She then discussed how she worked with IT to recreate their library website using UX principles.  Finally, she showed the tools that she used, including books, webinars, drawing out the designs for the website, and looking at other library websites.  Along the way we discussed other UX issues such as creating easy-to-understand terminology (such as using Research Guides rather than “lib guides”), expectations of student ability to use technology, and other ways to employ UX principles, such as signage and arrangement of physical space.

List of Resources
ACRL University Library System, Professional Development Committee. (Producer). (2017) How to think (and act) like a UX librarian, part 1 [Webinar].  Retrieved from https://www.youtube.com/watch?v=DPLJRUR7YxQ
ACRL University Library System, Professional Development Committee. (Producer). (2018) How to think (and act) like a UX librarian, part 2 [Webinar].  Retrieved from https://www.youtube.com/watch?v=B4B64ZVgtk4
Krug, S. (2014). Don’t make me think, revisited: A common sense approach to web usability (3rd ed.). San Francisco: New Riders.
Reidsma, M.  Matthew Reidsma: Your librarian friend. Retrieved from https://matthew.reidsrow.com
Schmidt, A., & Etches, A. (2012). User experience (UX) design for libraries. Retrieved from https://ebookcentral.proquest.com
UX matters. (2018). Retrieved from https://www.uxmatters.com
Weave: Journal of Library User Experience. (2017). Retrieved from https://www.weaveux.org

 

 

 

 

 

 

 

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