Director of Public Services, University of North Carolina at Chapel Hill

The University Library seeks a knowledgeable, enthusiastic, proactive, and highly motivated person to serve as the Director of Public Services.A� The Director of Public Services will have primary responsibility for developing library policy and systems affecting all aspects of information and access services and will coordinate the work of Circulation (, Interlibrary Services (, branch libraries, and the R.B. House Undergraduate Library (



Reporting to the Associate University Librarian for Collections and Services, the person in this position will develop and implement a vision for continually improving and evolving library services to meet the changing needs of faculty, students, staff, and other library users.A� The Director will contribute expertise in information, access and circulation policies, procedures and systems initiatives through formal and informal collaborations with librarians and other staff across the organization, as well as task groups and committees.A� The Director will keep abreast of trends in access services and information delivery across academic libraries within the Triangle Research Library Network (TRLN) ( and will apply that acquired knowledge and expertise to improve workflows and services. The individual in this position will convene the University Library Services Steering Committee, which is comprised of representation from all libraries including Special Collections (, Health Sciences (, and Law (� The successful candidate must demonstrate creativity, vision, commitment to continuous service improvement, and the ability to build and sustain ties with faculty, students, and staff in other campus service organizations.

The Director of Public Services will directly supervise and provide direction and support for eight Department Heads of Public Service units that include the Undergraduate Library, Branch Libraries, Circulation, and Interlibrary Services.A� The Director is responsible for identifying and developing integrated, comprehensive and strategic public service programs and services.A� The individual in this position will also prioritize and manage staff, space, financial, and other resources needed to carry out these service initiatives.


Required:A� ALA accredited master’s degree in library or information science. A minimum of five years of relevant public services experience, including supervisory responsibility. Knowledge of academic and research library trends and best practices as they relate to public and outreach services. Demonstrated leadership. Demonstrated ability to identify, plan, and implement the use of evolving technology to improve library services.A� Experience in developing, implementing, and evaluating user service programs. Excellent interpersonal and communication skills. Ability to develop, maintain, and inspire a staff committed to excellent public service. Understanding of digital library issues and opportunities, particularly as they impact faculty and student productivity. Commitment to supporting a diverse user population and an ability to work collaboratively and cooperatively with a diverse group of colleagues.

Preferred: A�Experience in developing requirements for and managing automated access and management systems. Experience with assessment and user feedback methodologies and tools. Significant contributions to the profession of librarianship, including publications, presentations, and/or leadership in professional or scholarly organizations at the regional, state, or national level.

The University and The Libraries

The University of North Carolina at Chapel Hill is the country’s oldest state university. UNC Chapel Hill has an enrollment of approximately 29,000 students, employs more than 3,500 members of the faculty, and offers 69 doctoral degrees as well as professional degrees in dentistry, medicine, pharmacy and law. Library collections include over 6.5 million volumes.

The Library is a member of the Association of Research Libraries and the Center for Research Libraries. Together with the libraries at Duke University, North Carolina Central University, and North Carolina State University, the members of the Triangle Research Libraries Network (TRLN) provide services and collections to their students, faculty, and staff in support of the education, research, and service missions of the universities.

The University Library invests proudly in its employees, strives to create a diverse environment of respect and collaboration, and encourages vision and innovation.

The Region

The Triangle region is one of the most desirable places to live and work in North America and offers its residents a wide array of recreational, cultural, and intellectual activities. The mountains and the seashore are less than half day’s drive from Chapel Hill.

The University of North Carolina is an equal opportunity employer and is strongly committed to the diversity of our faculty and staff.

Salary and Benefits

This is a twelve-month academic librarian appointment; salary is commensurate with qualifications and experience. Standard state benefits of annual leave, sick leave, and State or optional retirement plan. At the University of North Carolina at Chapel Hill, librarians enjoy the benefit of academic status and are members of the faculty council.

Deadline for Application

Review of applications will begin on December 9, 2012. Applications will be accepted until the position is filled, but preference will be given to applications received by the begin review date.

To Apply

Please visit and complete the online application. Please include a letter of application, a resume and the name, mailing address, email address, and telephone number of three professional references, one of which must be a current supervisor.A� Additionally, please indicate in your cover letter where you first learned of this position.

About John Pell

John Pell is an assistant professor and librarian at Hunter College in New York City.

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