Cornell University Library (CUL) seeks a dynamic and forward-thinking Director, Access Services. Reporting to the Associate University Librarian, the Director will be responsible for system-wide leadership of Access Services.
Responsibilities: The Director sets priorities, policies and direction for access to physical collections and access services (circulation, reserves, equipment lending, interlibrary services, offsite storage) and plans appropriate staffing patterns for current and new services. They collaborate with CUL departments including CUL-IT, Library Technical Services and Public Services and unit libraries on infrastructure planning, systems software and the provision of public computing.
The Director supervises the head of the Library Annex, CUL’s local offsite high-density storage facility. The Director will play an integral role in planning for the Annex facility in collaboration with key administrators.
The Director also supervises the head of Interlibrary Services. CUL belongs to consortia and organizations developing polices for shared lending and borrowing of collections. These include Ivy Plus, RapidILL, and SHARES. The Director, with senior administrators, develops plans for participation in these and other initiatives that address collective collection sharing strategies.
For all physical libraries except Law, they provide strategic direction for circulation, reserves, offsite storage, and Interlibrary Services as well as public computing. The Director serves on the Library Directors Leadership Team and works closely with unit directors to coordinate seamless user experience of access services and public computing.
The Director chairs the Access Services Coordination Team and is responsible for developing policies and services with the goal of providing clear, consistent, and high-quality user experience system-wide.
The Director leads a three-person leadership team responsible for charting the course of CUL’s total online presence, Cornell Library Online. The Director’s primary focus is on content strategy, with an IT lead responsible for infrastructure and a Communications lead responsible for branding and identity.
CUL is an Open Library Environment (OLE) partner and is engaged in the development and implementation of FOLIO, an open source library services platform. The Director will represent Access Services on the CUL FOLIO Implementation Team and oversee testing, training and implementation of functions relevant to access services. They are expected to work with Access Services, CUL-IT and Library Technical Services staff to develop and document workflows to integrate FOLIO into other CUL systems and practices, and coordinate system-wide access staff training when migration to FOLIO happens. The Director will monitor and make recommendations for future service and technology improvements.
The successful candidate will possess a strong commitment to a user-centered service model, supporting diversity, inclusion and accessibility, and employing evidence-based methods to set strategy and ensure alignment with Library and University goals.
- Masters in Library and/or Information Science from an ALA-accredited library/information science graduate program or advanced degree in other relevant discipline
- 5 or more years of work experience relevant to the position
- Demonstrated knowledge of access services and the underlying systems that support them
- Demonstrated ability to foster a strong customer service orientation
- Demonstrated ability to effectively collaborate with a variety of stakeholders to accomplish goals
- Knowledge of trends and issues relevant to the position and ability to incorporate into planning
- Proven ability to cultivate an environment of diversity and inclusion
- Proven ability to foster effective and cooperative working relationships
- Excellent oral and written communication, and interpersonal and listening skills
- Ability to work independently and collaboratively in a rapidly changing environment
- Successful managerial experience in an academic or research library
- Knowledge of Voyager, ILLiad and/or OCLC
- Proven track record of leading staff through organizational and/or operational transition
Unfortunately, visa sponsorship is not available for this position.
Benefits: Our comprehensive benefits package including 22 vacation days, 12 paid holidays, health insurance, life insurance, and university retirement contributions (TIAA-CREF and other options). Professional travel funding is available. More information regarding Cornell’s generous benefits can be found at this link. The incoming academic rank will be determined by the qualifications and experience of the selected candidate. Salary will be competitive and commensurate with experience. The anticipated salary range is $85,000 to $90,000.
How to Apply: Apply Here. Please include one document that contains a cover letter, resume, and the names, phone numbers, and addresses for three references (pdf preferred). Cornell encourages all candidates for leadership positions to supply written statements demonstrating their commitment to diversity and inclusion as part of their application. Applications will be reviewed as received and will continue until the position is filled. Early submission is encouraged.
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