Associate Director for Resource Sharing and Reserves – Access Services, Sterling Memorial Library, Yale University

Associate Director for Resource Sharing and Reserves
Access Services, Sterling Memorial Library
Yale University
New Haven, CT
Rank:  Librarian III-IV

Schedule:   Full-time (37.5 hours per week); Standard Work Week (M-F, 8:30-5:00)

 Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut.  Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include two major art museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.

The University and the Library
The Yale University Library, as one of the world’s leading research libraries, collects, organizes, preserves, and provides access to and services for a rich and unique record of human thought and creativity. It fosters intellectual growth and is a highly valued partner in the teaching and research missions of Yale University and scholarly communities worldwide. A distinctive strength is its rich spectrum of resources, including more than 12.5 million volumes and information in all media, ranging from ancient papyri to early printed books to electronic databases. The Library is engaged in numerous digital initiatives designed to provide access to a full array of scholarly information. Housed in the Sterling Memorial Library and twenty school and departmental libraries, it employs a dynamic, diverse, and innovative staff of over 500 who have the opportunity to work with the highest caliber of faculty and students, participate on committees, and are involved in other areas of staff development.  For additional information on the Yale University Library, please visit the Library’s web site at

Position Description
Reporting to the Director of Access Services, the Associate Director for Resource Sharing and Reserves is responsible for developing and providing leadership for Yale University Library’s Resource Sharing and Reserves programs in a rapidly changing and complex environment by planning, implementing, and improving resource sharing and reserve services for Yale University Library that support teaching, research, and learning.

Working collaboratively with colleagues throughout the Yale University Library, the Associate Director for Resource Sharing and Reserves provides direction and leadership in all areas of resource sharing and reserves, including Interlibrary Loan, Borrow Direct, Scan on Demand, and traditional and electronic Reserves. The Associate Director also provides direct oversight and management of the Interlibrary Loan, Borrow Direct, Scan on Demand and Reserves activities in Sterling Memorial Library and Bass Library. The Associate Director serves as a member of library wide committees, takes a leadership role for Resource Sharing and Reserves, assesses resource sharing and reserves programs for Yale University Library and implements improvements in workflows and productivity, technology, and service to users. Keeps abreast of new technologies, enhancements and trends being used in the field.  The Associate Director works collaboratively with the Assistant Heads of Circulation and Information Services to develop cohesive Access Services programs at the Sterling Memorial and Bass Libraries.  The Associate Director serves as a resource in questions of copyright and fair use as they apply to resource sharing and reserves services.  The Associate Director works with Library IT to coordinate and schedule upgrades to resource sharing and reserves hardware and software, and is responsible for related staff training and documentation for Yale University Library.

The Associate Director will also play a key role in the development, implementation, and assessment of new document delivery initiatives at Yale University Library: scan-on-demand of journal articles and book chapters, investigation and implementation of Reserves management software, and delivery of library materials to campus offices.

The Associate Director represents Yale in the Borrow Direct consortium of user-initiated borrowing among the eight Ivy League libraries and M.I.T. The Associate Director also represents the Yale University Library at professional conferences and resource sharing meetings and assumes an active, leadership role within the profession.

The Associate Director directly and indirectly manages the work of 15 full-time employees and several student assistants.

Master’s degree in library and information science from an ALA-accredited school. A minimum of five years of experience providing interlibrary loan, document delivery and/or reserves services in a large research library.  For appointment to Library IV, eight years of relevant professional experience and professional accomplishment are required.

Demonstrated supervisory experience and successful experience managing change.  Successful history of meeting service expectations, developing benchmarks and metrics to evaluate services, and a commitment to providing high quality and responsive service.  Considerable experience using interlibrary loan processing software programs such as ILLiad, OCLC WorldCat Resource Sharing, Odyssey, and Ariel, and in training others to use them. Demonstrated leadership ability in working collaboratively with others in teams.  Demonstrated ability to use office productivity software (e.g. MSOffice) required.

Ability to effectively build partnerships and promote the benefits of change.  Ability to communicate effectively orally and in writing and work well with colleagues and library patrons, individually and in groups.  Demonstrated ability to plan, prioritize, coordinate, and implement projects.  Demonstrated ability to troubleshoot and solve complex problems and to make decisions. Ability to manage financial resources effectively and to manage personnel and materials expenditures within budgeted allocations.

Ability to work independently, collegially, respectfully and collaboratively in a diverse, team environment and to deliver a wide range of services.  Creativity, flexibility, and ability to exercise initiative and sound judgment. Demonstrated ability to work cooperatively within and across departments in a rapidly changing environment.

Preferred:  Experience in evaluating and developing copyright and fair use policies in the areas of resource sharing and reserves.  Experience managing in a unionized environment.  Experience with Ares course management software.

Salary and Benefits
We invite you to discover the excitement, diversity, rewards and excellence of a career at Yale University. One of the country’s great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.

Applications consisting of a cover letter, resume, and the names and contact information of three professional references should be sent by creating an account and applying online at for immediate consideration – the STARS req ID for this position is 15717BR.  Please be sure to reference #15717BR  in your cover letter.

Background Check Requirements
All external candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle and credit checks based on the position description and job requirements. Internal candidates may be subject to a motor vehicle or credit check for this position based on the position description and job requirements. All offers are contingent on successful completion of the required background check.

Please visit for additional information on the background check requirements and process.

Yale University is an affirmative action/equal opportunity employer.  Yale values diversity in its faculty, staff, and students and strongly encourages applications from women and members of underrepresented minority groups.

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